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MANAGED IT SERVICES FOR YOUR HOME

Presents...

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Managed IT services are no longer just for businesses!

 

Whether you have a complex technology set up or a single computer at home, the IT Helpdesk powered by TechMan can help you better manage your devices. We have put together a proactive suite of solutions to make sure your home technology is always secure, your data is safe and your systems are running smoothly. With one easy to follow invoice each month you can spread the cost of your IT support and save money at the same time.

 

For just $25.00 per month per device, your residential managed IT services plan will include the following:

 

MICROSOFT OFFICE

Microsoft Office installed on your device (includes Word, Excel, PowerPoint, Publisher and Outlook).

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BACKUP

Automatic backup of personal files such as private documents, pictures and videos.

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CLOUD

Access files from any device including your smartphone, tablet, personal PC, or laptop.

 

SECURITY

Proactively monitored Anti-Virus installed on your device.

 

DEVICE MAINTENANCE

Extend the life of your device and get more out of your technology investment with regular maintenance.

 

DEDICATED SUPPORT LINE

A dedicated freephone number to call 9am-5pm Monday to Friday and a dedicated email address to log issues 24/7.

 

TECHNOLOGY EXPERTS

A trusted technology expert to assist with product decisions, maintaining your home technology, education on internet safety, and security best practices.

ONGOING SUPPORT

Assistance on any device from a technology expert to solve any issue will be primarily via remote support but may also require onsite support.

REMOTE SUPPORT

Remote support assistance will be charged at $30.00 per 15 minutes.

ON SITE SUPPORT

On site support assistance will be quoted and agreed ahead of time.

Any issues with your device will be solved primarily via remote support but may also require onsite support.

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REMOTE SUPPORT

Remote support assistance will be charged at $30.00 per 15 minutes.

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ONSITE SUPPORT

Onsite support assistance will be quoted and agreed ahead of time.

ARE MANAGED IT SERVICES THE RIGHT OPTION FOR YOU?

PAY AS YOU GO IT SUPPORT

  • No callout fee

  • Fixed travel charge

  • Microsoft Office subscription charged annually

  • Monitored Anti-Virus charged annually

  • Annual Health Check of your device

  • Onsite support is charged per hour

  • Minimum one-hour labour charge

  • 3-day payment terms following support visit

  • Issues are solved in person by a trusted technology expert

  • Onsite visits are scheduled at a time convenient for you

  • Personalised service where a trusted technology expert is familiar with and knowledgeable of your IT setup

  • No contract in place, pay as you go

  • Support for Microsoft, Apple & Android

  • Support for PCs, Laptops, Tablets & Phones

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Pay As
You Go

MANAGED SERVICES

  • No callout fee

  • No travel charge

  • Microsoft Office subscription included

  • Monitored Anti-Virus subscription included

  • Remote support charged per 15 minutes

  • Minimum 15 minute charge

  • Invoiced on the last day of the month and payment due on the 10th of the following month

  • Issues solved over the phone and via remote access to your device by a trusted technology expert

  • Shorter response times as most issues can be solved quickly via remote access

  • Not tied to a specific location

  • Service Agreement in place, subscription can be cancelled at any time giving 30 day’s notice

  • Support for Microsoft & Apple PCs & Laptops

  • Tablets & Phones require an onsite visit

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Per Device
Per Month

$25

Whichever support model is the best fit for your home, you can be guaranteed to receive the same high quality service you have come to expect from TechMan.

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TechMan: Your Technology Hero

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